ISO 22361

ISO 22361

Course Description

Introduction

ISO 22361 provides guidance on crisis management, helping organisations establish, implement, maintain, and continually improve their capability to prepare for, respond to, and recover from crises. The standard supports organisations in developing a structured and coordinated approach to crisis management, enabling them to protect people, assets, reputation, and critical operations during disruptive events. It promotes resilience by ensuring that crisis-related decisions are made effectively under pressure and uncertainty.

This ISO 22361 training course, developed by Cambridge for Global Training, equips participants with the knowledge and practical skills required to understand the principles, framework, and application of crisis management in line with international best practices. The course explores crisis leadership, communication strategies, decision-making processes, stakeholder engagement, and continuous improvement mechanisms to enhance organisational preparedness and resilience.

Course Objectives

By the end of the course, participants will be able to:

• Understand the principles and requirements of ISO 22361 Crisis Management.
• Develop crisis management frameworks aligned with organisational objectives.
• Identify potential crisis scenarios and assess their impacts on operations.
• Establish effective crisis leadership and governance structures.
• Implement crisis communication strategies for internal and external stakeholders.
• Apply decision-making techniques during complex and rapidly evolving situations.
• Evaluate and improve crisis management capabilities through reviews and lessons learned.

Who Should Attend

• Crisis Management Professionals
• Business Continuity Managers
• Risk Management Specialists
• Emergency Response Coordinators
• Security and Resilience Managers
• Senior Executives and Decision Makers
• Corporate Governance Professionals
• Operations and Facility Managers
• Public Sector Officials
• Compliance and Audit Professionals

Course Outline

Unit 1: Introduction to ISO 22361 and Crisis Management Principles

• Overview of ISO 22361 and its purpose
• Understanding crises and organisational resilience
• Crisis management principles and terminology
• Relationship between crisis management and business continuity
• Benefits of implementing ISO 22361

Unit 2: Crisis Governance and Leadership

• Establishing crisis governance structures
• Roles and responsibilities within crisis management teams
• Leadership competencies during crises
• Ethical considerations in crisis decision-making
• Building a culture of preparedness and resilience

Unit 3: Crisis Preparedness and Planning

• Identifying and analysing crisis scenarios
• Conducting crisis risk assessments
• Developing crisis management plans and procedures
• Resource allocation and readiness planning
• Training, awareness, and competence development

Unit 4: Crisis Response and Communication

• Activating crisis management arrangements
• Situational awareness and information management
• Decision-making under pressure and uncertainty
• Internal and external crisis communication strategies
• Stakeholder engagement and media management

Unit 5: Recovery, Learning, and Continuous Improvement

• Managing recovery and restoration activities
• Assessing crisis response effectiveness
• Conducting post-crisis reviews and evaluations
• Capturing lessons learned and organisational learning
• Continual improvement of crisis management systems and capabilities