Strategic Management of Operations

Strategic Management of Operations

Course Description

Introduction

Welcome to the "Strategic Management of Operations" training course, provided by Cambridge for Global Training. Operations management is a critical function within organisations, responsible for designing, controlling, and improving processes to deliver products and services efficiently and effectively. This course is designed to equip participants with the knowledge and skills required to strategically manage operations to achieve organisational goals. Through a blend of theoretical concepts and practical applications, participants will explore topics such as process optimization, supply chain management, quality management, and innovation, enabling them to drive performance and competitiveness in their organisations' operations.

Course Objectives

• Understanding Operations Strategy: Gain an understanding of the role of operations strategy in achieving organisational objectives and competitive advantage.
• Process Improvement: Learn techniques for analysing and improving operational processes to enhance efficiency, quality, and customer satisfaction.
• Supply Chain Management: Understand the principles of supply chain management and how to effectively manage the flow of materials and information across the supply chain.
• Quality Management: Acquire skills in implementing quality management systems and continuous improvement methodologies to ensure product and service quality.
• Innovation in Operations: Explore strategies for fostering innovation and creativity within operations to drive product and process innovation.
• Risk Management: Learn how to identify, assess, and manage risks within operations to ensure resilience and continuity.
• Performance Measurement and Metrics: Understand the importance of performance measurement in operations and how to develop and use key performance indicators (KPIs) to drive improvement.

Who Should Attend

• Operations managers
• Production managers
• Supply chain managers
• Quality assurance managers
• Process improvement specialists
• Project managers
• Anyone involved in managing or leading operations within their organisation

Course Outline

Unit 1: Operations Strategy

• Role of operations in achieving organisational objectives
• Competitive priorities in operations
• Strategic alignment of operations with business strategy
• Formulating and implementing operations strategy
• Performance measurement in operations

Unit 2: Process Improvement

• Process analysis and mapping
• Lean principles and techniques
• Six Sigma methodology for process improvement
• Continuous improvement methodologies (e.g., Kaizen)
• Tools and techniques for process optimization

Unit 3: Supply Chain Management

• Overview of supply chain management
• Supply chain integration and coordination
• Supplier relationship management
• Inventory management and demand forecasting
• Logistics and distribution management

Unit 4: Quality Management

• Principles of quality management
• Total Quality Management (TQM) principles and practices
• Quality control techniques (e.g., statistical process control)
• Quality assurance and certification (e.g., ISO standards)
• Continuous improvement through quality management systems

Unit 5: Innovation in Operations

• Importance of innovation in operations
• Creating a culture of innovation
• Innovation in product design and development
• Process innovation and improvement
• Managing innovation projects and initiatives