Managing Workplace Conflict and Change: HR’s Responsibility

Managing Workplace Conflict and Change: HR’s Responsibility

Course Description

Introduction

Welcome to the Managing Workplace Conflict and Change: HR's Responsibility training course, developed by Cambridge for Global Training. In today's dynamic work environment, managing conflict and navigating change are crucial aspects of HR's role in ensuring organisational effectiveness. 

This course is designed to equip HR professionals with the skills and strategies needed to effectively handle workplace conflicts and facilitate successful change management initiatives. Through a combination of theoretical knowledge and practical tools, participants will learn how to identify, address, and resolve conflicts, as well as lead and support employees through times of change.

Course Objectives

By the end of the course, participants will be able to:

• Identify sources and types of workplace conflict.
• Develop strategies for preventing and managing conflict in the workplace.
• Understand the role of HR in facilitating successful change management.
• Implement change management processes and techniques.
• Enhance communication skills to effectively manage conflict and communicate change.
• Foster a positive work environment conducive to conflict resolution and change adaptation.
• Evaluate the effectiveness of conflict management and change management initiatives.

Who Should Attend

• HR professionals responsible for managing employee relations and organisational change.
• Managers and supervisors involved in conflict resolution and change implementation.
• Professionals seeking to enhance their skills in managing workplace conflict and change.
• Individuals transitioning into HR roles with conflict management and change management responsibilities.
• Anyone interested in understanding HR's role in addressing workplace conflict and driving change.

Course Outline

Unit 1: Understanding Workplace Conflict

• Sources and types of workplace conflict.
• The impact of conflict on individuals and the organisation.
• Recognising early warning signs of conflict.
• Conflict resolution styles and techniques.
• Strategies for preventing and managing workplace conflict.

Unit 2: HR's Role in Conflict Management

• The role of HR in managing workplace conflict.
• Establishing effective conflict resolution processes and procedures.
• Mediation and negotiation skills for HR professionals.
• Building a culture of trust and open communication.
• Ensuring fairness and impartiality in conflict resolution.

Unit 3: Introduction to Change Management

• Understanding the need for change in organisations.
• The role of HR in change management.
• Key concepts and models of change management.
• Assessing readiness for change.
• Communicating change effectively to employees.

Unit 4: Implementing Change Initiatives

• Planning and preparing for change implementation.
• Leading change teams and managing resistance.
• Monitoring progress and making adjustments as needed.
• Providing support and resources for employees during change.
• Celebrating successes and recognising achievements.

Unit 5: Evaluating and Sustaining Change

• Assessing the success of change initiatives.
• Collecting feedback and lessons learned.
• Making continuous improvements to change processes.
• Embedding change into the organisational culture.
• Developing strategies for sustaining change in the long term.