Business Improvement & Quality Techniques

Business Improvement & Quality Techniques

Course Description

Introduction

Welcome to the Business Improvement & Quality Techniques training course by Cambridge for Global Training. Continuous improvement is essential for organisations to remain competitive and deliver value to customers. This course is designed to provide participants with a comprehensive understanding of various business improvement and quality techniques that can be applied across different industries. Through a combination of theory, practical exercises, and case studies, learners will gain the knowledge and skills needed to drive improvements in processes, products, and services while maintaining high quality standards.

Course Objectives

By the end of the course, participants will be able to:

• Understand the principles of business improvement and quality management.
• Learn a range of techniques and tools for process improvement and quality assurance.
• Develop skills in problem-solving, root cause analysis, and decision-making.
• Apply Lean, Six Sigma, and other methodologies to identify and eliminate waste, reduce variation, and improve efficiency.
• Implement quality management systems and practices to ensure product and service excellence.
• Enhance leadership and teamwork skills to drive continuous improvement initiatives.
• Measure and monitor performance using key quality metrics and indicators.

Who Should Attend

• Quality managers, engineers, and professionals responsible for ensuring product and service quality.
• Process improvement specialists and Lean Six Sigma practitioners.
• Managers and supervisors interested in enhancing operational efficiency and effectiveness.
• Anyone involved in quality assurance, quality control, or continuous improvement initiatives.
• Individuals aspiring to develop a career in quality management or process improvement.

Course Outline

Unit 1: Introduction to Business Improvement and Quality Management

• Principles of business improvement and quality management
• Benefits of continuous improvement and quality assurance
• Quality management systems (QMS) and standards (ISO 9001)
• Leadership's role in driving improvement and maintaining quality
• Tools and techniques for problem-solving and decision-making

Unit 2: Lean Principles and Techniques

• Understanding Lean principles and philosophy
• Value stream mapping (VSM) and process analysis
• 5S methodology for workplace organisation
• Just-in-Time (JIT) production and pull systems
• Kaizen and continuous improvement culture

Unit 3: Six Sigma Methodology

• Overview of Six Sigma methodology and DMAIC process (Define, Measure, Analyse, Improve, Control)
• Statistical tools for process improvement (e.g., control charts, regression analysis)
• Root cause analysis techniques (e.g., fishbone diagrams, 5 Whys)
• Design of experiments (DOE) for process optimisation
• Lean Six Sigma integration and complementary approaches

Unit 4: Quality Techniques and Tools

• Process mapping and flowcharting
• Cause-and-effect diagrams (Ishikawa or fishbone diagrams)
• Pareto analysis for prioritising improvement efforts
• Statistical process control (SPC) for monitoring and controlling processes
• Failure mode and effects analysis (FMEA) for risk management

Unit 5: Implementing and Sustaining Improvement

• Developing improvement plans and project charters
• Leading and facilitating improvement teams
• Implementing control plans and ensuring sustainability of improvements
• Training and developing employees in improvement techniques
• Measuring and monitoring performance to sustain improvements over time