Preparation Course for ASQ Certified Manager of Quality/Organizational Excellence (CMQ-OE)

Preparation Course for ASQ Certified Manager of Quality/Organizational Excellence (CMQ-OE)

Course Description

Introduction

Welcome to the "Preparation Course for ASQ Certified Manager of Quality/Organizational Excellence (CMQ-OE)" developed by Cambridge for Global Training. This course is designed to provide comprehensive preparation for individuals aiming to achieve the prestigious ASQ CMQ-OE certification. The CMQ-OE certification validates an individual's expertise in leading and managing quality improvement initiatives within an organization, demonstrating a commitment to excellence in quality management. Through this course, participants will gain a deep understanding of quality management principles, tools, and techniques, equipping them with the knowledge and skills needed to pass the CMQ-OE exam and excel in their roles as quality leaders.

Course Objectives

• Understand the key concepts and principles of quality management and organizational excellence.
• Apply quality management tools and techniques to drive continuous improvement.
• Prepare effectively for the ASQ CMQ-OE certification exam.
• Demonstrate proficiency in quality management leadership and strategic planning.
• Identify opportunities for process improvement and optimization within an organization.
• Utilize data analysis and statistical methods to make informed decisions.
• Communicate effectively with stakeholders at all levels to promote quality and organizational excellence.

Who Should Attend

• Quality managers and professionals seeking ASQ CMQ-OE certification.
• Quality assurance engineers and specialists.
• Operations managers involved in quality management initiatives.
• Process improvement professionals and Lean Six Sigma practitioners.
• Quality consultants and advisors.
• Anyone interested in advancing their career in quality management and organizational excellence.

Course Outline

Unit 1: Introduction to Quality Management

• Overview of quality management principles and concepts
• History and evolution of quality management
• Role of the quality manager in organizational excellence
• Quality management systems and frameworks
• Ethical considerations in quality management

Unit 2: Leadership and Strategic Planning

• Leadership principles for quality managers
• Strategic planning and alignment with organizational goals
• Developing a quality vision and mission
• Establishing quality policies and objectives
• Change management and stakeholder engagement in quality initiatives

Unit 3: Quality Tools and Techniques

• Understanding and applying quality tools such as Pareto analysis, Ishikawa diagrams, and control charts
• Statistical process control (SPC) and process capability analysis
• Root cause analysis and corrective action/preventive action (CAPA)
• Design of experiments (DOE) and hypothesis testing
• Quality function deployment (QFD) and failure mode and effects analysis (FMEA)

Unit 4: Process Improvement and Optimization

• Process mapping and analysis
• Lean principles and techniques for process improvement
• Six Sigma methodologies and DMAIC (Define, Measure, Analyze, Improve, Control) process
• Kaizen events and continuous improvement strategies
• Total Quality Management (TQM) principles and practices

Unit 5: Performance Measurement and Management

• Establishing key performance indicators (KPIs) for quality management
• Performance measurement tools and techniques
• Balanced scorecards and dashboard reporting
• Benchmarking and best practices in performance management
• Auditing and assessment of quality management systems