Quality Management: ISO 9001:2015

Quality Management: ISO 9001:2015

Course Description

Introduction

Welcome to the "Quality Management: ISO 9001:2015" course developed by Cambridge for Global Training. This comprehensive programme is designed to provide participants with a thorough understanding of the ISO 9001:2015 standard and equip them with the knowledge and skills needed to effectively implement and manage a quality management system (QMS) based on ISO 9001:2015 requirements. ISO 9001:2015 is internationally recognised as the benchmark for quality management, and mastering its principles and practices is essential for organisations committed to delivering products and services that consistently meet customer expectations.

Course Objectives

By the end of the course, participants will be able to:

• Master the principles and requirements of ISO 9001:2015.
• Implement an ISO 9001:2015-compliant quality management system (QMS) within their organisation.
• Understand the process approach to quality management and its benefits.
• Develop documentation and procedures to meet ISO 9001:2015 requirements.
• Conduct internal audits and management reviews to ensure QMS effectiveness and compliance.
• Prepare for ISO 9001:2015 certification audits and recertification.
• Drive continual improvement and a culture of quality excellence within the organisation.

Who Should Attend

• Quality managers and professionals responsible for QMS implementation and maintenance.
• Senior managers and executives interested in understanding ISO 9001:2015 requirements and benefits.
• Project managers leading QMS implementation projects.
• Quality assurance and quality control personnel seeking to enhance their skills and knowledge.
• Individuals aspiring to become ISO 9001:2015 auditors or consultants.

Course Outline

Unit 1: Introduction to ISO 9001:2015

• Overview of quality management systems (QMS) and ISO 9001:2015 standard
• High-level structure (HLS) and core concepts of ISO management system standards
• Key changes and updates in ISO 9001:2015 compared to previous versions
• Principles of quality management according to ISO 9001:2015
• Benefits of implementing ISO 9001:2015 for organisations

Unit 2: Context of the Organization

• Understanding the context of the organisation and its interested parties
• Determining the scope of the QMS and setting quality objectives
• Establishing the quality policy and defining roles, responsibilities, and authorities

Unit 3: Leadership and Planning

• Leadership commitment and its role in driving QMS effectiveness
• Planning for the QMS, including risk-based thinking and opportunity identification
• Resource management, including human resources, infrastructure, and work environment

Unit 4: Support and Operation

• Competence, awareness, and communication within the organisation
• Operational planning and control of processes
• Design and development of products and services
• Controlling external providers and monitoring customer satisfaction

Unit 5: Performance Evaluation and Improvement

• Monitoring, measurement, analysis, and evaluation of QMS performance
• Internal audits and management reviews to ensure QMS effectiveness
• Corrective actions and continual improvement methodologies
• Reviewing and updating the QMS to maintain relevance and effectiveness
• Driving a culture of quality and continual improvement throughout the organisation