EFQM: Internal Assessor Training

EFQM: Internal Assessor Training

Course Description

Introduction

Welcome to the "EFQM: Internal Assessor Training" course developed by Cambridge for Global Training. This course is designed to equip participants with the necessary skills and knowledge to effectively assess organisational performance using the European Foundation for Quality Management (EFQM) Excellence Model. Participants will learn how to conduct internal assessments, provide valuable feedback, and contribute to continuous improvement within their organisations.

Course Objectives

• Understand the principles and framework of the EFQM Excellence Model.
• Develop proficiency in assessing organisational performance against EFQM criteria.
• Apply assessment techniques to identify strengths and areas for improvement.
• Provide constructive feedback to support organisational development.
• Gain practical experience in conducting internal assessments.
• Collaborate with colleagues to promote a culture of excellence and continuous improvement.
• Prepare for EFQM certification as an internal assessor.

Who Should Attend

• Quality managers and professionals
• Business excellence practitioners
• Internal auditors
• Senior managers and executives
• Anyone involved in performance improvement or organisational development

Course Outline

Unit 1: Introduction to EFQM Excellence Model

• Principles and concepts of the EFQM framework
• Fundamental concepts of excellence
• Structure of the EFQM Excellence Model
• Key criteria and their interrelationships
• Benefits of using the EFQM model for organisational improvement

Unit 2: Assessing Organisational Performance

• Criteria for assessing organisational performance
• EFQM assessment methodology and process
• Gathering and analysing evidence for assessment
• Scoring and rating criteria
• Reporting assessment findings effectively

Unit 3: Providing Feedback and Recommendations

• Effective communication in assessment feedback
• Constructive feedback techniques
• Developing improvement recommendations
• Engaging stakeholders in the improvement process
• Monitoring and tracking progress on recommendations

Unit 4: Conducting Internal Assessments

• Planning and preparing for internal assessments
• Conducting interviews and site visits
• Assessing leadership and strategy implementation
• Evaluating processes and results
• Documenting assessment findings and conclusions

Unit 5: Promoting Excellence and Continuous Improvement

• Role of internal assessors in driving continuous improvement
• Developing action plans for improvement initiatives
• Establishing a culture of excellence within the organisation
• Engaging employees in improvement activities
• Measuring and evaluating the impact of improvement efforts