Supervising Employee Performance, Behaviour, and Attitudes

Supervising Employee Performance, Behaviour, and Attitudes

Course Description

Introduction

Welcome to the "Supervising Employee Performance, Behaviour, and Attitudes" training course, provided by Cambridge for Global Training. This course is designed to equip supervisors and managers with the necessary skills to effectively manage and improve employee performance, behaviour, and attitudes in the workplace. Supervisors play a crucial role in shaping employee performance and attitudes, which directly impact organizational success. 

Through this comprehensive program, participants will gain insights into effective supervisory techniques, learn strategies for managing challenging behaviours, and develop the skills needed to foster a positive work environment conducive to high performance.

Course Objectives

By the end of the course, participants will be able to:

• Understand the importance of effective supervision in influencing employee performance, behaviour, and attitudes.
• Identify strategies for providing constructive feedback and coaching to improve employee performance.
• Develop techniques for addressing challenging behaviours and attitudes in the workplace.
• Learn how to set clear performance expectations and goals for employees.
• Gain skills in conducting performance evaluations and appraisals to assess employee performance.
• Enhance communication and conflict resolution skills to manage interpersonal issues in the workplace.
• Establish strategies for promoting a positive work culture and motivating employees to achieve their best.

Who Should Attend

• Supervisors, team leaders, and managers responsible for overseeing employee performance and behaviour.
• HR professionals involved in training and development initiatives related to performance management.
• Individuals aspiring to leadership roles or seeking to improve their supervisory skills.
• Anyone interested in understanding how to effectively manage employee performance, behaviour, and attitudes in the workplace.

Course Outline

Unit 1: Introduction to Supervisory Management

• The role of supervisors in managing employee performance, behaviour, and attitudes
• Understanding the impact of supervision on organisational success
• Key principles of effective supervision
• Developing trust and rapport with employees
• Setting expectations for performance and behaviour

Unit 2: Providing Feedback and Coaching

• Providing constructive feedback to improve employee performance
• Techniques for delivering feedback effectively
• Coaching employees to develop their skills and capabilities
• Addressing performance issues and providing support for improvement
• Motivating employees to achieve their best

Unit 3: Managing Challenging Behaviours and Attitudes

• Identifying and addressing common workplace behaviours and attitudes
• Techniques for managing conflict and resolving disputes
• Dealing with negativity and resistance to change
• Creating a positive work environment that encourages collaboration and teamwork
• Strategies for promoting diversity and inclusion in the workplace

Unit 4: Setting Performance Expectations and Goals

• Setting clear performance expectations and goals for employees
• Aligning individual goals with organisational objectives
• Establishing performance metrics and standards
• Communicating expectations effectively to employees
• Monitoring progress and providing ongoing feedback

Unit 5: Conducting Performance Evaluations and Appraisals

• Planning and preparing for performance evaluations
• Conducting fair and objective performance assessments
• Providing constructive feedback during performance reviews
• Identifying strengths and areas for development
• Developing action plans for employee growth and improvement