Developing HR Competencies for Line Managers and Team Leaders

Developing HR Competencies for Line Managers and Team Leaders

Course Description

Introduction

Welcome to the "Developing HR Competencies for Line Managers and Team Leaders" training course by Cambridge for Global Training. This course is designed to provide line managers and team leaders with the essential HR skills and knowledge necessary to effectively manage their teams and support HR functions within their organisations. In today's workplace, line managers and team leaders play a critical role in implementing HR policies, handling employee issues, and fostering a positive work environment. Through this programme, participants will learn key HR competencies and strategies to enhance their leadership capabilities and contribute to the success of their teams and organisations.

Course Objectives

By the end of the course, participants will be able to:

• Understand the importance of HR competencies for line managers and team leaders.
• Communicate effectively with team members and HR professionals.
• Implement HR policies and procedures to ensure compliance and fairness.
• Handle performance management, including feedback and coaching, effectively.
• Foster employee engagement and motivation within their teams.
• Develop conflict resolution skills to manage interpersonal issues.
• Support HR initiatives and contribute to talent management efforts within their organisations.

Who Should Attend

• Line managers responsible for leading teams and implementing HR policies.
• Team leaders involved in managing day-to-day HR functions within their teams.
• Supervisors and department heads seeking to enhance their HR knowledge and skills.
• Business owners and entrepreneurs managing small to medium-sized enterprises.
• Anyone interested in developing HR competencies to advance their career in leadership roles.

Course Outline

Unit 1: Understanding HR for Line Managers and Team Leaders

• Overview of HR functions and their relevance to line managers and team leaders
• Role of line managers and team leaders in HR processes
• Legal and ethical considerations in HR management
• Building effective partnerships with HR professionals
• Leveraging HR resources to support team goals

Unit 2: Effective Communication in HR Management

• Importance of communication in HR-related matters
• Active listening skills for understanding employee concerns
• Clear and concise communication of HR policies and procedures
• Providing constructive feedback and coaching to team members
• Handling difficult conversations and conflicts within the team

Unit 3: Implementing HR Policies and Procedures

• Understanding and applying HR policies and procedures
• Ensuring fairness and consistency in policy implementation
• Handling employee requests and inquiries regarding HR policies
• Reporting and addressing policy violations appropriately
• Maintaining confidentiality and privacy in HR matters

Unit 4: Performance Management and Employee Engagement

• Setting clear performance expectations and goals
• Providing regular feedback and performance reviews
• Recognising and rewarding employee achievements
• Strategies for improving employee engagement and motivation
• Addressing performance issues and managing underperformance

Unit 5: Conflict Resolution and Talent Management

• Identifying and addressing sources of conflict within the team
• Resolving interpersonal conflicts and promoting collaboration
• Developing talent within the team through coaching and mentoring
• Supporting HR initiatives in talent acquisition and retention
• Contributing to succession planning and career development efforts